Refund policy
FUNCTIØN RETURNS & REFUNDS POLICY
RETURNS
We want you to be happy with your FUNCTIØN purchase.
For change-of-mind returns, eligible items may be returned within 14 days of delivery, provided they meet the conditions below.
To be eligible for a change-of-mind return, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Not have been washed, altered or damaged
- Be returned in suitable original packaging where reasonably possible
Items that do not meet these conditions may not be accepted as change-of-mind returns.
CHANGE-OF-MIND RETURNS
Change-of-mind returns are subject to the conditions above.
Unless otherwise stated by FUNCTIØN, customers are responsible for return postage costs for change-of-mind returns.
Original shipping costs are generally non-refundable for change-of-mind returns.
Once your return is received and inspected, we will confirm whether it is eligible and advise you of the outcome.
HOW TO REQUEST A RETURN
To request a return, contact:
Please include:
Order number
Name used for the order
Reason for the return
Photographs where relevant
Please do not send an item back without contacting us first.
EXCHANGES
FUNCTIØN may offer exchanges for eligible items where the requested size or replacement item is available.
Because stock can be limited, we cannot guarantee that a particular size or product will be available when your return is processed.
SALE ITEMS
Sale items may be eligible for change-of-mind returns where stated on the relevant product page or at checkout.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged or is not the item you ordered, please contact us as soon as reasonably possible at:
Please include your order number, a description of the issue and photographs or videos where appropriate.
We may ask you to return the item so we can assess the issue.
If a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances and seriousness of the problem.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
CHANGE-OF-MIND DISCLAIMER
Change-of-mind returns are a voluntary policy offered by FUNCTIØN and are separate from your rights under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any consumer rights that cannot legally be excluded.